Reject Work Assignment

Explanation

This activity is used to change the status of a work assignment to Cancelled. When rejecting a work assignment, a reason for cancellation must be entered.
If the user selects a Cancel Cause with Do not reassign to me flag enabled, this Work Task will not be rescheduled to the same resource that set the Work Assignment to Cancelled. If Scheduling Solution is used, this will also create a Resource Preference with Preference 0, on the Work Task in Work Task\Scheduling Information.

Read more about the general behavior for Cancel(Reject) state event in Cancel Work Assignment.

Prerequisites

• The work assignment should exist on the mobile device.
• The work assignment should have been assigned to a user.
• The reason for rejecting the work must be defined in Cancel Cause page.
• Reporting against the work assignment must not exist.

System Effects

• The Work assignment will be set to status Cancelled.
• If follow on work assignments exist (visits), those will be cancelled.

Pages

Request Bundle Task

Activity Diagrams

Execute Bundle Task
Execute Request Bundle Task
Execute Work, Mobile Work Order
Execute Work, Mobile Work, Service