Send Task for Replanning

Explanation

Use this activity to create a new resource demand for the Work Task when you set a Work Assignment to Incomplete. You have the option to specify a new Resource Group with a preferred Resource ID ( Person or Crew ) for this resource demand. The new resource demand becomes visible in the planning tools, enabling dispatchers to plan for the remaining work of this Work Task.

Prerequisites

• A work assignment should exist.
  
• Incomplete codes must be defined in Incomplete Cause page.
• To allow the technician to create follow on work for the remaining work , this should be enabled through a Workflow Configuration with Configuration Type - Work Task, Request Task , Configured Work Task or Configured Request Task.  The relevant configuration should be applied to the Work Task, and the action Restrict Follow-On Work Actions On Incompletion must be disabled.

System Effects

• The Work assignment will be set to status Incomplete.
• A Resource Demand line for the suggested Resource Group (and Resource) will be created for the Work Task and will be available for despatchers for planning.