Appointments are usually scheduled in Outlook but sometimes there is also a need to have the appointment as a
Business Activity in IFS Cloud. One reason for that is to be able to see all activities the sales representative
performs in relation to a specific Business Opportunity or Account. If the user should manually update a Business
Activity in IFS Cloud Web, that will be an extra step so instead the outlook appointments should be synchronized
automatically to IFS Cloud.
The organizer of the appointment can use the CRM- or SRM-Panel to manually create a sync activity. The activity
will be linked to the appointment and changes will be synchronized from Outlook to IFS Cloud. It is also possible
to link an existing activity to the appointment. A sync service will handle changes from outlook to make sure that
the linked business activity is updated. Subject, dates/times and attendees will be synchronized to the linked
Business Activity. Changes are only synchronized from Outlook to IFS Cloud, not vice versa, so changes to some
fields in the business activity page are restricted.