Enter SLA Template

Explanation

Use this activity to connect an SLA Template to a Contract Line. SLA template can be selected from the drop down in the SLA tab on the contract line. Once selected, all SLA template lines will be displayed. Can only connect SLA Templates which have at least on Revision with a Valid From Date. If required, can specify the Revision of the SLA Template. The associated SLA Template lines will automatically be added to Requests, Request Scopes and Work Tasks associated with the contract line.

Prerequisites

System Effects