Add Request Work Tasks

Explanation

This activity is used to add Request Work Tasks to a Request Scope. At creation, the Request Work Task will receive the status New.
Once selected the relevant Request Scope, it is possible to either add a Request Work Task manually or from a Standard Task. If the manual option is selected, it is mandatory to enter a description the Request Work Task. It is also possible to add Work Steps, Resources and Materials.

If the Request Task is created from a Standard task, a Standard Task has to be selected from the Standard Task list.

Prerequisites

• Sites for Sales, Logistics and Time Zone (can be the same), and a Service Organization must be defined and connected to each other.
• The Request Scope must have the status New, Released, Started or Completed.
• Standard Tasks can be defined on the Standard Task page.

System Effects

• As a result of this activity, Request Work Tasks with the status New will be connected to the Request Scope.
• The scheduling dataset will be fetched from the service delivery unit or the service organization if one is available, with priority to the service delivery unit.
• If the Request has the status New, Released or Started, the status will remain.
• If the Request has the status Completed, it will be changed to Started.

 

Pages

Request Service Work

Activity Diagrams

Service Work Preparation