Connect Service Organization to Service
Explanation
Use this activity to connect Service Organizations
that can deliver the service. The Service Organizations defined on the
Service will be available for selection when creating a Request, a Scope and
a Recurring program scope for the Service. The first Service Organization
added to a Service will be set as the Default, but it is possible to change
the default by selecting a line and clicking Set Default, or to clear it by
using the Remove Default command.
When you create a Request in the New Request assistant, there are three ways a Service
Organization and Service Delivery Unit can be set:
- If a default
Service Organization has been defined, it will be set automatically upon
selecing the Service in the New Request assistant. It is possible for
the user to change
this using the Service Organization List of Values (LOV).
- By defining Selection Rules. The selection rules will set the
Service Organization and optionally the Service Delivery Unit in the New
Request assistant based on the values entered for Service, Region, Model
and Customer. A selection rule has the highest priority when evaluating
which Service Organization and Service Delivery Unit should be set.
- Manually.
Prerequisites
- A Service must be defined.
- A Service Organization must be defined in Service Management/Service
Management Basic
Data.
System Effects
As a result of this activity, a Service Organization will be connected to
a
Service.