This activity is used to define urgencies which are applicable to Requests, Request Scopes, Services, Request Contract lines etc.
When linked to an entity, e.g. a Service, the urgency can be used to change the SLA and Price Rule of a Request Scope. Let's assume a normal Request Scope has a 48 hour SLA and a Normal Price Rule. By applying an urgency, these values can change e.g. urgency "HIGH" is added on a Request Scope and the SLA is automatically updated to be 12 hours and the Price Rule is updated to "Premium".