Perform this activity to define the resource ownership. This is performed by directly connecting a Resource individual to a either a Service Organization or to a Service Delivery Unit under the Service Organization.
The ownership can be defined directly during creation of the Resource in the New Resource assistant or from either the Resource Details or Service Resource Details pages.
The Service Organization is part of an organizational structure that exists within a Company. Multiple Service Organizations can exist within the same Company and these can have the organizational ownership of a Resource.
The Service Delivery Unit is a branch within the Service Organization and can be responsible for executing the work as well as have the organizational ownership of the Resource. Multiple Service Delivery Units can be connected to the same Service Organization.
To define the ownership of the Resource, the user must have access to the Company under which the Service Organization exists.
If the Resource does not have a connection to the Company to which the Service Organization belongs, one will automatically be created.