Delete SLA Order
Explanation
This activity is used to delete SLA order a based on modified content which is related to the SLA order, on a
work order or a work task. When delete work order or work task, connected SLA order will be deleted.
Prerequisites
This activity has the following prerequisites:
- A work order must exist which is connected to a SLA order and no connected work tasks.
- A work task must exist which is connected to a SLA order and the work order is not connected to the same SLA
Order
- Other necessary conditions validated when a work order or a work task is to be modified or deleted must be
fulfilled.
- Service contract connected with the work order or the work task should only have one SLA line defined.
- More than one object is defined on the Services/Scope tab of the service contract line connected to
the work order or work task.
- The object defined on the work order or the work task should have multiple service contract lines in which no
service contract SLA lines are defined. This could be the same service contract but a different line than the one
connected to the queried work order/work task.
System Effects
As a result of this activity, the SLA order will be removed from the system.