Define Case Issue
Explanation
This activity is used to specify data related to case issues. This enables you to create a case by only entering
a case title and description, while all the other details are defined here as basic data and the case retrieves
these values. This simplifies the process of creating a case.
When you define a case issue you can define a case issue with a name that is identical to a logical unit. For
example, CustomerOrder, SalesPart, ActiveSeparate, etc. This will make it possible to create cases through the
Attachment Panel of the main window of that logical unit.
Prerequisites
- Category, severity, and priority must have been defined in the Case Basic Data.
- To enter a value in the Work Group field, it must have been defined in the Support Organization
Basic Data.
- To enter a value in the Customer No. field, it must have been defined in the Customer.
- To enter a value in the Support key field it must have been defined in the Support Key.
- To enter values in the Project ID, Sub Project ID and Activity ID fields, they must have
been defined for the particular customer or support key in the Support Agreement.
- To enter a logical unit name as a case issue and create a connection between the case issue and logical unit,
the component containing the logical unit should be installed in the database.
System Effects
As a result of this activity, case issues will be available when entering a case through the New Case Issue
page.