Define Business Object
Explanation
This activity is used to define business objects for specific business object types. This allows you to attach a
business object to a case when entering details about a case, and when creating a handover reference for case tasks
connected to a case.
Optionally, you can enter values in the following fields:
- In the Attach LOV Order field, specify the order in which you want the business objects to appear when
connecting it to a case. Not applicable for the following business object types: Return Material Authorization
and Invoice.
- In the Handover LOV Order field, specify the order in which you want the business object to appear
when it is used to create a handover reference from a support case task. Only applicable for the following
business object types: Work Order, Customer Order, Return Material Authorization, Project Activity, Shop Order,
Purchase Order and Change Request.
- Select the Open Form toggle botton to enable the user to continue work with the business object
directly after it is created. Only applicable for the following business object types: Work Order, Customer
Order, Return Material Authorization, Project Activity, Shop Order, Purchase Order and Change Request.
Prerequisites
N/A
System Effects
As a result of this activity, you will be able to connect the defined business object to a case, a business
object queue, or use it as a handover reference.