Incidents process allows you to maintain records of all incidents which occur within your organization causing
harm to personnel and/or damages to properties. This functionality also facilitates the evaluation/investigation of
such incidents so that actions can be taken to prevent such incidents from recurring. The process consists of the
following sub-processes:
Incident Reporting
Information related to the incident, such as details of persons affected, the type of injuries or illnesses caused
to personnel, the substances that were involved in causing the incident etc. can be clearly registered for each
incident. When you register details of damages, objects already registered in IFS/Manufacturing can be connected to
the incident in order to report the damages caused to each object.
Incident Investigation
Several persons with specific roles can be assigned to investigate the incident already reported. The
findings from the investigation can also be registered. Also, any external organizations and agencies participating
in incident investigations can be entered for the records.
Incident Analysis
Once the investigations are completed, you can recommend corrective actions and preventive measures for the
incident. Specific tasks (actions) can be assigned to persons using the system in order to implement such
actions. The probable causes for the incident can be identified and registered during the analysis. Also, it
is possible to perform a risk assessment related to the incident so that you can measure the probable risk
associated with this incident as a precaution. Risk assessment of the incident will provide a calculated value to
indicate the risk.
Incident Closing Procedures
An incident report consists of a safety department questionnaire which will be completed by a person investigating/analyzing the incident report in order to evaluate whether the relevant safety regulations are followed. A standardized questionnaire can be defined based on the requirement of the organization.