Add Remote Assistance Users to User Groups
Explanation
Use this activity to add users to a group for Remote Assistance. You can perform this action on the
Groups page.
- Standard Group: A Standard group can be either a standalone group with users or a parent
group containing expert groups. Users cannot call a Standard group directly.
Refer to the Users section in technical documentation for further details:
Prerequisites
- An enterprise is registered with the third-party vendor Help Lightning.
- Users for Remote Assistance must be created.
- Groups for Remote Assistance must be established.
System Effects
As a result of this activity, remote assistance users are added to the designated remote assistance group.