Enterprise Registration at Helplightining Company

Explanation

Use this activity to register an enterprise for Remote Assistance with the third-party vendor Help Lightning. To complete this, select the Register button on the Remote Assistance/Configuration page.

After registering the enterprise, the following options become available:

• Update: Use this option to update the Webhook URL.
• Deactivate Enterprise: Use this option to deactivate the current enterprise. Once deactivated, all existing options are disabled, and the Activate Enterprise button becomes available to reactivate the enterprise.
• Workspace Settings: Use this option to navigate to the workspace settings page in the Help Lightning application, where you can manage workspace settings.
• Post DB-Clone Setup: Use this option for the Post DB-Clone Cleanup action when you have cloned an environment with remote assistance and need to get it working in the cloned environment.

Refer to the technical documentation for further details:
Remote Assistance Configuration

Prerequisites

N/A

Note: The options Deactivate Enterprise, Activate Enterprise, and Workspace Settings are enabled only if the logged-in IFS user is added to Remote Assistance as a Workspace Admin.

System Effects

As a result of this activity, a remote assistance enterprise has been created and ready for use.