Apply SLA Template Manually

Explanation

This activity is used to add SLA Template to scope manually. If there is no SLA Template applied on the scope from Warranty, Request Contract, Service or Service Organization, an SLA Template can be connected to the request scope manually. Only can connect SLA Template revisions with,

• Valid From Date earlier than or same as the scope creation date and
• Valid To Date later than the scope creation date.

SLA Templates applied manually on a request scope can be changed :

• If the SLA template or revision are not the same as the previous values, new SLA Commitments are created accordingly.
• Planned, Active and Paused SLA Commitments of the previous SLA Template will be Cancelled.
• Already Closed SLA commitments will remain unchanged.

Prerequisites

• No SLA Template on Request Scope.

System Effects

• SLA Template connects to the Request Scope.