Late Check-Ins Widget

This widget provides a real-time overview of resources that have not yet checked in, enabling dispatchers to manage late check-ins with customizable settings tailored to their needs. The time elapsed since the resource's shift start will be displayed as Elapsed Time. It also displays the time left to start each resource's next scheduled task. 

Note: Time to Next Task column only displays the remaining time for upcoming tasks from the current moment onwards. If a task has already been missed, it will not appear in the Late Check-Ins widget.   

• Unassign Task: The Dispatcher can unassign the resource’s next immediate task by clicking the Delete button. 
• Send Notifications: The Notification button allows dispatchers to send reminders to resources. 

View Upcoming Tasks

Clicking on a resource in the Late Check-Ins Widget opens a quick view of their next four tasks. By selecting any of these tasks displayed, users can view more detailed information, such as: 

• Estimated Arrival: The estimated arrival time of the resource at the task location, based on the travel time from their current location. 
• Delay: The duration resource will be late to the task's scheduled start time. 
• SLA Start/SLA End: The date and time when the Service Level Agreement (SLA) for the task starts/ends. 

Other Features

• Dispatch Console: Click the Dispatch Console button to quickly navigate to the Dispatch Console. 
• Unassign All: All the tasks assigned to the selected resource for that specific day can be unassigned using the Unassign All Button. 
• Quick Absence: Navigate to the Quick Absence page. 
• Create MRA: Dispatchers can create an MRA to notify the PSO that a resource is unavailable for a specified period, prompting the PSO to take appropriate actions based on this update. 
• Quick MRA: Create a quick 2-hour MRA from the resource’s shift start time. 

Manage Late Check-Ins Settings

The Late Check-Ins Settings allow dispatchers to customize the Late Check-Ins widget according to their preferences. Dispatchers can use the functions below to customize.  

• Select Dataset: Choose a specific dataset to view, to display resource details relevant to that dataset in the Late Check-Ins widget. 
• Elapsed Time Threshold: Define the time threshold that determines how late a resource must be for the elapsed time to be highlighted. For example, if the Elapsed Time Threshold is set to 30 minutes, resources that are more than 30 minutes late will have their Elapsed Time displayed in red. 
• Customize Resource Details: Select which resource details to display in the widget, such as Tasks for the Day, Shift Start Time, or Tasks in Jeopardy. 
• Task Card Display Configuration: Adjust the information shown in the task cards within the widget. 
• Quick Actions Setup: Choose which quick action buttons are displayed on the Late Check-In widget.