Connect SLA Template to Contract Line Urgency

Explanation

Use this activity to connect an SLA Template to a Contract Line Urgency. SLA template can be selected from the drop down in the SLA Template field on the contract line urgency. Can only connect SLA Templates which have at least one Revision with a Valid From Date. If required, can specify the Revision of the SLA Template. The associated SLA Template lines will automatically be added to Requests, Request Scopes and Work Tasks associated with the contract line. The SLA Details are applied according to the following hierarchical priority order, where the lower value has the higher priority.

• SLA Template defined on a Warranty.
• SLA Template defined on a Request Contract Line Urgency record.
• SLA Template defined on a Request Contract Line.
• SLA Template defined on an Urgency record on a Service in the Service Catalog.
• SLA Template defined on a Service in the Service Catalog.
• SLA Template connected to a Service Organization.

Prerequisites

• The SLA Template should be defined in SLA Template basic data page.

System Effects

• An SLA Template will be connected to the Warranty.

Pages

Contract Line

Activity Diagrams

Connect SLA Template to Entity