Contact An Expert

Explanation

This activity is used to call an expert directly from the remote assistance contact list.

The expert must be configured as an active remote assistance user in Solution Manager/Remote Assistance/Users.
The expert must be connected to one or more remote assistance groups to which the end user is connected too.
The expert’s remote assistance status should be set to Available. The default status is Available and this can be changed from the IFS Cloud Web client.

The expert’s contact can be found in the remote assistance contact list of the end user.
It is possible to initiate a call with the expert directly.