Receive Remote Assistance
Explanation
This activity is used to connect and receive remote assistance from an expert.
Prerequisites
- The remote assistance call is successfully connected.
System Effects
- Once the call is connected, it is possible to give/receive help, use augmented video to point/show issues,
take pictures, share pictures & documents, zoom in/out and annotate.
- If the call is initiated from the Task Details or Fault
Details pages in the mobile application, contextual details of the task or fault are passed, and
the receiving user is made aware of this via the View Link option that is displayed on the
incoming call. Note that context viewing is only available on the IFS Cloud Web application.