Connect Service Organization to Service

Explanation

Use this activity to connect Service Organizations that can deliver the service. The Service Organizations defined on the Service will be available for selection when creating a Request, a Scope and a Recurring program scope for the Service. The first Service Organization added to a Service will be set as the Default, but it is possible to change the default by selecting a line and clicking Set Default, or to clear it by using the Remove Default command.

When you create a Request in the New Request assistant, there are three ways a Service Organization and Service Delivery Unit can be set:

• If a default Service Organization has been defined, it will be set automatically upon selecing the Service in the New Request assistant. It is possible for the user to change this using the Service Organization List of Values (LOV).
• By defining Selection Rules. The selection rules will set the Service Organization and optionally the Service Delivery Unit in the New Request assistant based on the values entered for Service, Region, Model and Customer. A selection rule has the highest priority when evaluating which Service Organization and Service Delivery Unit should be set.
• Manually.

Prerequisites

• A Service must be defined.
• A Service Organization must be defined in Service Management/Service Management Basic Data.

System Effects

As a result of this activity, a Service Organization will be connected to a Service.