View/Edit Customer Order Information
Explanation
Use this activity to view and edit:
- Contact information, i.e. the contact name and phone number.
- Order/Invoice information - such as customer number, service contract and service line number, order type,
and currency.
- After sales information - enter the customer order reference to view related information.
Note: The Currency is by default, the customer's currency or the work order connected service
contract's currency. The in currency price values of the work order are viewed in this currency. The
Price Effective date value where prices are fetched in work order defines the rate of this currency, which
is the same as in customer order.
Prerequisites
- Customers should be connected to the work order.
- Service contract and service line for the customer and object should be created in IFS/Service Contract,
Service Contract.
- Warranties should be connected to the object in IFS/Equipment, Functional Object or Serial
Object.
- To display after sales information, a customer order should have been generated for the object included in
the work order.