Use this activity to initially evaluate the unit and determine the best course of action for the repair. During this stage, you can verify and update unit information, review repair assignments, and ensure that all necessary resources are available. If additional materials or special equipment are needed, then you can order parts and reserve tools. The triage process also includes reviewing the repair history, planned costs, and repair limits such as the Not to Exceed Limit. Any findings or updates can be documented in RMA Unit Notes, providing clear communication about the repair status. These notes help in tracking progress and ensuring transparency with customers.
A work task should be defined for the RMA Unit.
Materials, Resources and other expenses for the repair can be updated.