Use this function when the customer wants to order a request, such as an installation when he/she makes a regular Customer Order. When a piece of equipment is sold to a customer with installation included in the sale, a shipment is created from the Customer Order to deliver the equipment, and a Request is generated to handle the installation. Once the installation is completed, the technician reports the time and material used, and an invoice is raised for the Request, similar to any other Work Order. However, the sales lines remain linked to the Customer Order, ensuring that the customer receives a single invoice covering the full delivery, including both the equipment and installation. This Request can be initiated from the Customer Order Page > Related Pages > New Request. This activity can only be carried out if IFS Request Management is installed, as that is where Requests and Request Work Tasks are managed.