Enter Message Defaults for Customer
Explanation
This activity is used to enter default values for approval and release of incoming customer order and the
incoming change request for different sites and site-customer combinations. You can also specify the default order
type and priority to use when creating new customer orders on different sites and site-customer combinations. In
addition, you can also decide if this site should process incoming change requests and incoming purchase order
confirmation online or in the background. The benefit with the online processing is that the supply chain will be
more synchronized all the time and you will get an instant validation and an update.
Prerequisites
The site, customer and approval user must have been created.
System Effects
- When receiving an incoming customer order, incoming customer schedule or incoming change request message,
default values for automatic approval and release are retrieved from the combination of supply site and internal
customer defined on the Site/Sales and Procurement/Sales page, Message Default section. If a value is not
defined, then the default values are retrieved from the supply site for any internal customer. If both are not
defined, then default values are retrieved from the customer.
- If the Execute Order Change Online option is enabled, it indicates that the incoming change request
for customer orders and incoming purchase order confirmations sent from any other site, will be received and
processed online on this site. The online processing will only continue as far as the other message defaults
parameters allow. If you have manual approval of incoming changes, the online processing stops when an incoming
message to approve is created. If you have automatic approval, then the online processing will validate and
update the internal order. If that internal order is pegged and you have automatic replication and sending to
next site, the online processing proceeds with this and so on.
- When creating a customer order for a specific customer on the supply site, the order type and priority for
that customer order is retrieved from Site/Sales and Procurement/Sales page, Message Default section. If a
customer specific value is not defined, it is instead retrieved from the information added in General section. If
no values are defined there, the values are retrieved from the Customer/Sales/Sales page.
For INET_TRANS messages when automatic approval is set and incoming message creation is triggered from an
external application the approval will happen as follows:
- If the user is not granted with FND_CONNECT role and user has access to create customer order, the incoming
customer order will be approved as user and customer order will be created.
- If the user is not granted with FND_CONNECT role and user has access to create customer order, the incoming
customer order will be approved as user and customer order will be created.
This principle applies to these INET_TRANS messages:
- customer order - incoming customer order
- customer order - incoming change request for customer order
- customer schedule - incoming customer schedule
- receiving advice - incoming receiving advice
- customer self-billing invoice - incoming self-billing invoice