Add Document Attachment
Explanation
As a technician or crew lead, you can add attachments such as pictures and videos to allow engineers and
supervisors to view the damage to the aircraft and help troubleshoot a fault.
As a supervisor, you can also attach documents such as troubleshooting manuals or steps to follow to help a
technician diagnose or fix problems.
You can add attachments to a task, fault, or non-routine in the ICAM web application and only to faults in the
ICAM mobile application when you are offline or online.
- To add an attachment from the web application, add a new document in the Attachment panel.
Drag and drop your attachment or browse to locate the required attachment on your computer and at minimum, select
the document class as MM DOC and click OK.
- To add an attachment from your mobile device, on the Fault Details page, click on the
Attachment (paperclip) icon, click Add, and proceed to select a file or take a
picture. In the Document Class field, select MM DOC and click
Save.
Note: After selecting to add an attachment from your mobile device, you can take a picture
directly from your device or attach an existing one. To add video as an attachment, you must record the video
beforehand and browse for the file to add it as an attachment.
You can also remove an attachment if a different attachment should be attached or the current one is invalid and
should be removed. To do this, you can detach the document from the web application on the
Documents tab in the Attachment panel. Once the attachment is detached from the
web application, the document is detached from the mobile application as well.
Prerequisites
- The aircraft, on which the fault was reported, must not be locked, scrapped, or archived.
- To be able to add attachments in both web and mobile applications, an administrator must;
- grant the required permissions.
- enable the opening up of the form to create a new document attachment.
- specify the file types that will be added as attachments.
- To be able to add attachments from your mobile application, an administrator needs to enable the MM Doc
document class configurations.
System Effects
- If you are offline, the status of the attachment is Waiting to upload. If you are online,
the status of the attachment is Uploaded.
- If you went online after adding the attachment, the attachment can be viewed by you and other users by
clicking the Attachment icon on the Task/Fault Details page.