IFS.ai Copilot for Service Managers assists to manage requests and tasks within the IFS Cloud system. It offers several predefined functions to help with common user queries and tasks, which are described below.
IFS.ai Copilot for Service Managers is automatically activated when you open the IFS Cloud Copilot on the following pages:
The Request Management-related pages include predefined prompts to guide users in creating relevant queries. These prompts are not part of the IFS.ai Copilot itself but are integrated with the Request Management pages mentioned above. They serve as reminders of the available queries and use cases that the Copilot can assist with.
Copilot helps you find information about service requests and related details, making it easier to review and manage requests.
| Prompt | Description |
|---|---|
| What is the status of this request? | Returns the details of the specified request including request-related details, request scope related information, and task-related details separately. Additional information is available upon request if needed. |
| Show all open requests for a customer | Returns details for open requests for a given customer based on the creation date. Users can query further additional information, if needed. |
| Show today’s missed SLAs | Provides details of missed SLAs for the day. |
| Find customers with the most open cases | Returns the top five customers with the highest number of open requests. |
| Compare service calls to last year | Returns a comparison of service calls to those from last year. This analysis uses the average of the rolling 12 months and compares it to the averages for the same month in both the previous year and the year before that. |
| Find common unmet skill requirements | Retrieves a list of common skill requirements that are often not met in resource demands. |
| Monitor new service requests for today/week/month | Returns new service requests created within the user-specified time period, whether it is today, this week or this month. |
| Show backlog of urgent requests | Retrieves urgent service requests, prioritized by their urgency level. |
| Show technician utilization | Returns the technician utilization for the specified resource group and time period. |
| Find jobs taking longer than expected | Returns the types of jobs that often exceed their expected duration. |