Add SLA Commitment/s
Explanation
This activity is used to add one or more SLA Commitments manually. SLA Commitments can be manually added
directly onto a Request, Request Scope or a Request Work Task, and is in other words the entity defined in the
fulfillment criteria of the SLA Commitment.
Manually adding SLA Commitments can be done through an assistant directly from the Request
Details page, the Request Work Task pages, as well as from the
SLA Overview Assistant.
Prerequisites
- A Request must be created in order to create SLA Commitments triggered or fulfilled by a Request.
- A Request Scope must be created in order to create SLA Commitments triggered or fulfilled by a Request
Scope.
- A Request Work Task must be created in order to create SLA Commitments triggered or fulfilled by a Request
Work Task.
System Effects
- An SLA Commitment will be created.
- The created SLA Commitment will have status Planned if no due date is set.
- The created SLA Commitment will have status Active if a due date is set.