Receive Customer Order Change Request
Explanation
This activity is used to receive a change request for a quotation request or customer order, i.e., changes that
the customer has made in the purchase order/purchase order request and sent by EDI/MHS.
If you want to reduce the sales quantity on an existing order line that has manually pegged supplies connected
to it, you must first remove or modify the pegging. You can also increase the quantity, but you will be notified
that the pegged quantity does not fulfill the demand.
If automatic approval should be used, the Incoming Customer Order Approval should be set to
Automatically. It can be set in the header of the Site/Sales and Procurement/Sales or in the
site-customer combination list Customer Message Defaults, or in the Customer/Sales/Message
Defaults tab. The changes will be done automatically. If you want to check for messages, it can be done from
Incoming Change Requests for Customer Order.
If automatic approval is not used, go to Incoming Change Request for Customer Order to check the
information received and change/add information if desired. Only changes made to lines with status of
Changed or Added will be transferred to the customer order.
Time zone badge is displayed for all date/time attributes respective to the site's time zone.
The "Wanted Delivery Date" is displayed in the demand site's time zone. Once the incoming change
request is approved, the "Wanted Delivery Date" in the internal customer order is displayed in the supply
site's time zone. "Created Date" and "Receive Date" in the incoming change request are also
displayed in the supply site's time zone. When creating an incoming change request from a third-party tool, the
wanted delivery date is displayed in the server time zone.
Prerequisites
- You must have set up the EDI/MHS messages regarding customer order changes (ORDCHG) in Customer/Message
Setup.
- A change request, i.e., a message of type ORDCHG, must have been sent from the customer.
- The quotation or customer order must have been created and currently not have either
Invoiced/Closed or Canceled status.
System Effects
- The changes approved will be transferred to the corresponding quotation or customer order in your system. The
status of the message will be Processed. The changes on quotation lines can be viewed in the Sales
Quotation/Lines tab by choosing Quotation Line History when the changes have been processed.
The changes on customer order lines can be viewed in Customer Order/Lines tab by choosing Order
Line History when the changes have been processed.
- The approved changes will be propagated to any existing pegged supply orders, according to the replication
logic. Examples of changes that triggers a replication are cancellation, quantity change, date changes, delivery
address changes when the order line is a direct delivery.
- Components included in the changed package part line can be viewed by selecting View Package Part
Structure command.
- If package component related changes are done for package parts with supply code Int Purch
Dir, it is required to process all the change requests before further processing.
- With the time zone improvement, a badge is introduced for all the date/time attributes. The Wanted
Delivery Date is displayed in demand site’s time zone. Once the incoming change request is
approved, in the internal customer order, the Wanted Delivery Date is displayed in supply
site’s time zone. Created Date and Receive Date in the coming change
request are also displayed in supply site’s time zone. Similar behavior can be seen when creating an
incoming change request from a third-party tool.