This activity is used to unassign a resource from a work task. A resource could be allocated by the Schedule Dispatch Service and assigned to the allocated resource. This creates a work assignment. The work can then be unassigned. When unassigned, the work assignment will be removed and the work task activity will be resent to the Scheduling Engine to be rescheduled. A new allocation plan will be returned to IFS Cloud. A work assignment can be unassigned in Scheduled Work Task page, Prepare Work Order/Work Task/Scheduling and Work Task/Scheduling/Allocation.
Note: The SDS can unassign work task activities automatically if it is working from rules configured to do this. For example, two hours after the end of a shift, unassign all assigned work task activities that have not yet been started but were due to be started today (this allows for them to be reallocated, the following day). Furthermore, it is also possible to manually unassign work task activities in the Scheduling Workbench.
To perform this activity, a work assignment must have been assigned to a resource.
As a result of this activity, the work assignment will be removed.
New
Service Request
Prepare Work Order
Scheduled Work
Tasks
Scheduling Information
Unassign Resource from Work Task / Request Task
Work Task -
Scheduling & Allocation
Schedule Work Task with Scheduling
Engine
Schedule Work Tasks
with Embedded Scheduling Work Bench
Schedule Work
Tasks with Scheduling Engine for Bucket Resource