View Route

Explanation

This shows the optimized route of the field service technician, including the start and end location of the shift, task locations in the execution order set for the selected date, along with the technician’s current location. The execution order of the Work in the route will be visually displayed on the pin itself. When clicking on a specific route, a Card is available to see more details about the route and the execution order of work.  

You have the option to choose between two route display options: Straight-line or Turn-by-Turn directions, along with traffic details to estimate the travel time and distance. Multiple routes for several technicians can be viewed, as well as for multiple days. As supporting functionalities, the tooltip available on the route can be used to differentiate them, and the route is highlighted when hovering over it. The card on each Task displays additional details, including start and end locations, while the Map pins differentiate the completed Tasks along the route for the day. 

When multiple shifts exist, all Tasks in all shifts are considered, regardless of whether they belong to one or multiple shifts. The ‘View Route’ function is based on the current day, not on shift times. Only Tasks scheduled for the current day will appear on the map route. For example, a task starting tomorrow at 2 AM will not be shown, even if the current shift ends tomorrow at 4 AM.