Cancel Work Assignment

Explanation

This activity is used to change the status of a work assignment to Cancelled. When cancelling a work assignment, a cancellation cause must be entered.

Prerequisites

Before the status is changed, the following must have been completed:

• The work assignment must exist.
• The work assignment must not contain the Task Leader flag.
• Reporting against the work assignment must not exist.
• The cause for canceling must be defined in Cancel Cause page.
• If Cancel Cause Access is to be used, it has to be defined in System Definitions/Object Property page.
  • Object LU: CancelTaskCause
  • Property Name: USE_CNCL_CAUSE_ACCSS should be set to TRUE
• If Cancel Cause Access functionality is used, then the cancel cause access can be defined in Cancel Cause Access page.

System Effects

• The status of the work assignment is changed to Cancelled.
• An Event Log is created for this event. Event Logs are generated in the Events tab found in the Attachment panel of the Prepare Work Order page.
• If the Allow Multiple Visits option is selected for the work task and visit chain exists, work assignments related to follow on visits are removed as below
,
• If the follow on work assignment status is Assigned and not sent to mobile then it will be removed.
• If the follow on work assignment status is Accepted or higher or work assignment is sent to mobile, then it will be Canceled.
• The allocation of demand line will be removed. In the Assign Work assistance, able to add new allocation for the demand.