Start Work Assignment
Explanation
This activity is used to change the status of a work assignment to Work Started. The work that is to be
performed according to the work task can be started.
Prerequisites
Before the status is changed, the following must have been completed:
- A Work Assignment must exist in status Accepted, OnRoute or Waiting at Location.
- If Allow Multiple Visits is selected on the work task and visit chain exists, then preceding visit
should be Completed.
System Effects
- The status of the work assignment is changed to Work Started.
- The Assignment Start date and the Work Start date on the work assignment is
updated with current date.
- If the work assignment is in Accepted status the Assignment Start is updated with current
date.
- The work task is set to status Work Started if it is in status Released or
lower.
- It is possible to set the work assignment to status Pending Completion,
Completed, Incompleted or Cancelled.
- An Event Log is created for this event. Event Logs are generated in the Events tab
found in the Attachment panel of the Prepare Work Order page.
- If the work task is connected to a SLA order line which has a SLA latest start and responded date is empty,
when the status of the work task is set to Work Started, the Responded Date is updated on SLA order
line.
- If Allow Multiple Visits is selected for the work task, and If the work assignment status is changed
from Assigned to Work Started, then the visit chain is created with multiple work assignments based
on the working schedule or calendar of the assigned resource. Initial visit status is set as Work Started
and follow on visits status is set as Accepted