Modify Repair RMA Line Details
Explanation
This activity allows you to modify the Repair RMA Line details. It involves updating information about the parts
being received and sent back to the customer. The RMA Line details also determine the organizations and the
standard tasks used for creating RMA units.
You can use the Status command button to change the status of the RMA Line. Status options include (selections
depend on the current status):
- New: This is the default status when the RMA Line is created.
- In Progress: This status indicates that units are currently being repaired. The RMA Line will automatically
be set to In Progress when an item is received or shipped, depending on the return reason process type.
- Closed: This status signifies that all units on the RMA Line have been completed. It is automatically set
when the last receiving or shipping action occurs, based on the return reason process type.
- On Hold: This status indicates that the units being repaired are waiting for parts or require customer
approval.
- Cancel: This status shows that the units on the RMA Line will no longer be repaired.
Prerequisites
A Repair RMA along with Repair RMA Lines should exist in Service Management>Depot
Repair>Repair RMA Handling>Repair RMA.
System Effects
As a result of this activity, the RMA Lines are modified.