This activity is used to record that a Request Quotation has been rejected by the customer. Rejection indicates that the customer has decided not to proceed with the quoted services and that no service request will be created from the quotation.
When rejecting the quotation, a rejection reason must be entered to indicate why the offer was declined. This supports reporting, analysis, and continuous improvement of the quotation process. The rejection is recorded on the current revision of the quotation, and no further customer communication or revision handling is expected for that version.
As a result of this activity, the Request Quotation status is updated to Rejected and the provided rejection reason is stored with the quotation