Undo Delivery

Explanation

There may be situations where you need to undo a delivery and it can be performed from the following places:

On the Undo Customer Order Delivery page, a delivery can be undone at either the line or header level. To reverse a specific delivery, select the relevant delivery line and perform the undo action.
- Note: Once a delivery note has been created, individual delivery lines cannot be undone separately. In such cases, you must undo the entire delivery using the undo function available at the header level.
On the Shipment page, for deliveries created from customer orders, shipment orders, project deliverables, repair RMAs, supplier material, purchase receipt returns, WIP product and similar transactions, the undo action must be performed at the shipment header level. When the undo operation is executed, the shipment is reverted to the Complete state if it was previously closed.
For Consolidated Shipments, the undo operation must be performed separately for each individual shipment.

At least one customer order line must have a delivered quantity.
The customer order or order line must not be delivery confirmed.
If an invoice exists, it must be cancelled, and any customer order lines must be unmatched and removed from customer self-billing invoices before proceeding.
Return material lines must not exist for the customer order line. If present without returns or scrap, the customer order reference must be removed before undoing the delivery.
The customer must not have consumed consignment stock for the customer order or order line.
Customer order lines:
- Must not be created via Internal Purchase Replacement Orders or Work Orders.
- Must not have supply code Service Order.
- Must not be linked to an SM Object.
When multiple deliveries exist for the same customer order line, undo is allowed for deliveries not linked to a debit invoice, provided no unrelated return material lines exist (not applicable to package parts).
Rental order deliveries (normal order flow only) can be undone regardless of the rental order line status.
Component customer orders must include only chargeable components and must not involve exchange components.
Component parts of package parts must not have supply codes Internal Purchase Direct or Purchase Order Direct.
For supply codes such as Purchase Order, Inter-site Purchase Transit, or Inter-site Purchase Direct, the connected purchase order line must not be in Arrived, Received, or Closed status.

At least one shipment order line, project deliverable line, repair RMA line, supplier material line, purchase receipt return line, WIP product line etc. must have a delivered quantity.
For handling unit structures, undo is performed at the lowest delivery line level and may partially undo the structure. If changes have been made to the handling unit structure after delivery, the undo process uses the current structure of the delivery lines, not the original delivered structure. Structural changes, such as repacking or adding new parts, may result in system validations that prevent the undo operation.
When delivering within the same company (internal purchase/customer order/shipment), undo is only possible if parts and handling units are still in transit.
When using shipment inventory, reservations must be clearly matched to the delivery.
To undo delivery of shop order WIP products, the WIP must not already have been received back from the supplier.

As a result of this activity, the customer order status will be changed to Partially Delivered, Picked or Released. The shipment order status will remain In Progress. The Source Qty to Return and Source Qty Returned in Receipt/Return tab will be updated for purchase receipt return.
If you undo delivery of a shipment that is closed, the shipment status will go to Complete.
If Undo Delivery is performed on a shipment returning an inventory part, a non-inventory part, or a no-part to the supplier for rework or credit in Dual Company Procurement flow, duplicate reversal transactions will be created to reverse the Purchasing Company/Site dual transactions and the original transactions created on the Demand Company/Site.
For shop order WIP products:
- The WIP product is returned to inventory through the SOWIPUNISS inventory transaction, and the Issued Qty is decreased on the WIP product line.
- The shop order WIP is financially moved back to internal WIP through the UNOPFEED transaction in operation history, and the Shipped Qty is decreased on the operation.