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Troubleshoot SSL

SSL/TLS is not a part of IFS Cloud its a just protocol, hence problems that are related to SSL/TLS are not primarily IFS formal responsibility.

Manually validate a certificate

First verify that the pfx or p12 (PKCS#12) certificate store is correctly created by listing it's contents

keytool -list -keystore MyKeyStore.pfx

The output should state that it contains one entry "Your keystore contains 1 entry"
If there is an error here the keystore is probably created in the wrong format i.e. not PKCS#12

Adding - v (verbose) will show Owner and Issuer of the whole certificate chain and the validity dates.

keytool -list -v -keystore MyKeyStore.pfx

You should find the following rows in the output for a certificate with one intermediate certificate (you can follow the Chain of Trust:  owner/issuer -> owner/issuer -> owner/issuer):

*Your keystore contains 1 entry
Certificate chain length: 3
SubjectAlternativeName DNSName: <server FQDN>

Owner: CN=<server FQDN>
Issuer: CN=<The intermediate certificate>
Valid from: 02-02-2017 until: 02-02-2018

Owner: CN=<The intermediate certificate>
Issuer: CN=<The root certificate>
Valid from: 02-02-2016 until: 02-02-2026

Owner: CN=<The root certificate>
Issuer: CN=<The root certificate>
Valid from: 02-02-2010 until: 02-02-2035

Important that the whole certificate chain is included in the certificate.
The validity dates of ALL certificates must be fulfilled.

SSL Negotiation fail on client side

If there is a "Could not establish trust relationship for the SSL/TLS secure channel." the root cause can vary a lot but most probably the Certificate is not valid (e.g. dates) or a broken "Chain of trust".
On the client side use certmgr to see all trusted CA's:


From PowerShell the following statement can be run  to list all trusted root certificates (here it's the CN's):

PS C:\> dir Cert:\CurrentUser\AuthRoot  

PSParentPath: Microsoft.PowerShell.Security\Certificate::CurrentUser\AuthRoot  

Thumbprint Subject  
---------- -------  
F9B5B632455F9CBEEC575F80DCE96E2CC7B278B7 CN=AffirmTrust Commercial, O=AffirmTrust, C=US  
F18B538D1BE903B6A6F056435B171589CAF36BF2 CN=thawte Primary Root CA - G3, OU="(c) 2008 thawte, Inc. - For authorized use only", OU=Certification Services Division, O="thawt...  
E12DFB4B41D7D9C32B30514BAC1D81D8385E2D46 CN=UTN-USERFirst-Object, OU=, O=The USERTRUST Network, L=Salt Lake City, S=UT, C=US  
DF3C24F9BFD666761B268073FE06D1CC8D4F82A4 CN=DigiCert Global Root G2,, O=DigiCert Inc, C=US  
DE3F40BD5093D39B6C60F6DABC076201008976C9 CN=QuoVadis Root Certification Authority, OU=Root Certification Authority, O=QuoVadis Limited, C=BM  
DE28F4A4FFE5B92FA3C503D1A349A7F9962A8212 CN=GeoTrust Global CA, O=GeoTrust Inc., C=US  
DAC9024F54D8F6DF94935FB1732638CA6AD77C13 CN=DST Root CA X3, O=Digital Signature Trust Co.  
D69B561148F01C77C54578C10926DF5B856976AD CN=GlobalSign, O=GlobalSign, OU=GlobalSign Root CA - R3  
D4DE20D05E66FC53FE1A50882C78DB2852CAE474 CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE  
D23209AD23D314232174E40D7F9D62139786633A OU=Equifax Secure Certificate Authority, O=Equifax, C=US  
CA3AFBCF1240364B44B216208880483919937CF7 CN=QuoVadis Root CA 2, O=QuoVadis Limited, C=BM  
B51C067CEE2B0C3DF855AB2D92F4FE39D4E70F0E CN=Starfield Root Certificate Authority - G2, O="Starfield Technologies, Inc.", L=Scottsdale, S=Arizona, C=US  
B31EB1B740E36C8402DADC37D44DF5D4674952F9 CN=Entrust Root Certification Authority, OU="(c) 2006 Entrust, Inc.", is incorporated by reference, O="Entr...  
B1BC968BD4F49D622AA89A81F2150152A41D829C CN=GlobalSign Root CA, OU=Root CA, O=GlobalSign nv-sa, C=BE  
AFE5D244A8D1194230FF479FE2F897BBCD7A8CB4 CN=COMODO RSA Certification Authority, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB  
AD7E1C28B064EF8F6003402014C3D0E3370EB58A OU=Starfield Class 2 Certification Authority, O="Starfield Technologies, Inc.", C=US  
A8985D3A65E5E5C4B2D7D66D40C6DD2FB19C5436 CN=DigiCert Global Root CA,, O=DigiCert Inc, C=US  
97817950D81C9670CC34D809CF794431367EF474 CN=GTE CyberTrust Global Root, OU="GTE CyberTrust Solutions, Inc.", O=GTE Corporation, C=US  
91C6D6EE3E8AC86384E548C299295C756C817B81 CN=thawte Primary Root CA, OU="(c) 2006 thawte, Inc. - For authorized use only", OU=Certification Services Division, O="thawte, In...  
8CF427FD790C3AD166068DE81E57EFBB932272D4 CN=Entrust Root Certification Authority - G2, OU="(c) 2009 Entrust, Inc. - for authorized use only", OU=See  
8782C6C304353BCFD29692D2593E7D44D934FF11 CN=SecureTrust CA, O=SecureTrust Corporation, C=US  
75E0ABB6138512271C04F85FDDDE38E4B7242EFE CN=GlobalSign, O=GlobalSign, OU=GlobalSign Root CA - R2  
742C3192E607E424EB4549542BE1BBC53E6174E2 OU=Class 3 Public Primary Certification Authority, O="VeriSign, Inc.", C=US  
627F8D7827656399D27D7F9044C9FEB3F33EFA9A, CN=Thawte Premium Server CA, OU=Certification Services Division, O=Thawte Consulting cc, L=Cape Town,...  
6252DC40F71143A22FDE9EF7348E064251B18118 CN=Certum CA, O=Unizeto Sp. z o.o., C=PL  
5FB7EE0633E259DBAD0C4C9AE6D38F1A61C7DC25 CN=DigiCert High Assurance EV Root CA,, O=DigiCert Inc, C=US  
51501FBFCE69189D609CFAF140C576755DCC1FDF CN=Hotspot 2.0 Trust Root CA - 03, O=WFA Hotspot 2.0, C=US  
503006091D97D4F5AE39F7CBE7927D7D652D3431 Certification Authority (2048), OU=(c) 1999 Limited, incorp. by ref. (limit...  
4EB6D578499B1CCF5F581EAD56BE3D9B6744A5E5 CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSi...  
47BEABC922EAE80E78783462A79F45C254FDE68B CN=Go Daddy Root Certificate Authority - G2, O=", Inc.", L=Scottsdale, S=Arizona, C=US  
3E2BF7F2031B96F38CE6C4D8A85D3E2D58476A0F CN=StartCom Certification Authority, OU=Secure Digital Certificate Signing, O=StartCom Ltd., C=IL  
36B12B49F9819ED74C9EBC380FC6568F5DACB2F7 OU=Security Communication RootCA1, O=SECOM, C=JP  
3679CA35668772304D30A5FB873B0FA77BB70D54 CN=VeriSign Universal Root Certification Authority, OU="(c) 2008 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust Netw...  
323C118E1BF7B8B65254E2E2100DD6029037F096 CN=GeoTrust Primary Certification Authority, O=GeoTrust Inc., C=US  
2B8F1B57330DBBA2D07A6C51F70EE90DDAB9AD8E CN=USERTrust RSA Certification Authority, O=The USERTRUST Network, L=Jersey City, S=New Jersey, C=US  
2796BAE63F1801E277261BA0D77770028F20EEE4 OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US  
132D0D45534B6997CDB2D5C339E25576609B5CC6 CN=VeriSign Class 3 Public Primary Certification Authority - G3, OU="(c) 1999 VeriSign, Inc. - For authorized use only", OU=VeriSi...  
07E032E020B72C3F192F0628A2593A19A70F069E CN=Certum Trusted Network CA, OU=Certum Certification Authority, O=Unizeto Technologies S.A., C=PL  
0563B8630D62D75ABBC8AB1E4BDFB5A899B24D43 CN=DigiCert Assured ID Root CA,, O=DigiCert Inc, C=US  
039EEDB80BE7A03C6953893B20D2D9323A4C2AFD CN=GeoTrust Primary Certification Authority - G3, OU=(c) 2008 GeoTrust Inc. - For authorized use only, O=GeoTrust Inc., C=US  
02FAF3E291435468607857694DF5E45B68851868 CN=AddTrust External CA Root, OU=AddTrust External TTP Network, O=AddTrust AB, C=SE

Tools like Wireshark might be required to in detail see how the SSL negotiation progresses and eventually fails, then the reason can be established.