210. Reporting - Print Agent

If print job ends up in the "Remote Waiting" state it will indicate that one or several Print Agents is not processing the print queue. This check will monitor if such print jobs exists and have waited for long time.

Multiple Instances: No

Interval: Every 5 minutes (288 times per day)

Status Expression
Critical If (Print job in status "Remote Waiting" more than 30 min > 0)

Impact One or more printer or remote print agent is not fully functional.
Suggestion Look in Solution Manager what printer(s) that has problems. Verify or restart the printer/print agent or inform the person responsible for the specific printer.
Warning If (Print job in status "Remote Waiting" more than 15 min > 0) or (Print Agents Active != yy)

Description Number of Print Agents Active depends on how many print agents that are active.
Impact  Indicate problems with either a printer or the remote print agent.
Suggestion This warning can be ignored if there is a decreasing trend of remote waiting print jobs.
OK If not status Warning or Critical.
Unknown Missing application response.

Metric & Service Command line example
Print job in status "Remote Waiting" more than 30 min java -jar application-monitoring-metrics-cli.jar db -host=localhost -instance=<instancename> -user=ifsmonitoring -pass=<password> -appowner=<value> -request=PRINTJOB_REMOTEWAITING_30MIN -ca=0
Print job in status "Remote Waiting" more than 15 min java -jar application-monitoring-metrics-cli.jar db -host=localhost -instance=<instancename> -user=ifsmonitoring -pass=<password> -appowner=<value> -request=PRINTJOB_REMOTEWAITING_15MIN -wa=0
Print Agents Active java -jar application-monitoring-metrics-cli.jar db -host=localhost -instance=<instancename> -user=ifsmonitoring -pass=<password> -appowner=<value> -request=PRINTAGENTS_REMOTE_ACTIVE