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Notifications🆕

The notifications generated by Lifecycle Experience Center (LEC) will keep you informed and up-to-date on various functionalities that you may perform. The feature is designed to provide timely updates, reminders, and insights tailored to your preferences and activity within the system. These can include task updates, alerts on important deadlines, and system status changes, ensuring you never miss crucial information. In future, you would be able to provide a customized preference to the types of notifications that you would prefer to receive.

Types of Notifications triggered 📧

The types of notifications triggered are explained in detail below:

Entitlement Management Notifications

Customers who purchase various AI entitlements, need to purchase relevant digital assets in terms of tokens in order to utilize the AI capabilities. The token balance depreciates as and when users access and utilize IFS's diverse AI capabilities. This allows users to manage their consumption based on their specific needs and budget. This creates a direct link between the value of the tokens and the AI services provided, establishing a clear and transparent pricing structure.

The Entitlement Management Notifications are sent as emails to customers during instances where they are forecasted to over-consume the tokens.

IFS.ai Tokens Overconsumption Forecast Notification

As soon as the system identifies that your token balance is projected to reach zero before the anticipated time, an email is sent to the customer contact registered in the IFS internal system.

This notification can help prevent service interruptions and encourage timely initiation of token purchase process if and when required.

You can see the below email in your inbox if you are projected to run out of tokens.

The email would include the following information:

  • The date the current token balance is projected to be expired [A]
  • Entitlement type [B]
  • Total number of tokens allocated for this period [C]
  • Total number of tokens used up to the current date [D]
  • Consumption forecast based on current usage [E] - The consumption per month, consumption per validity period and the number of months left to use the tokens are shown here.
  • Recommended token usage per month in order to return to parity [F]

Note

If you are identified as off-projected even after one month of receiving the initial email, you will continue to receive this notification each month after. However, if you are suspended from service or your usage is in parity with the projection, you will not receive the follow up emails.

Frequently Asked Questions (FAQs) 🤔

What should you do upon receival of the IFS.ai Tokens Overconsumption Forecast Notification email?

  • Ensure that you monitor the IFS.ai Token Consumption Report available in the Service Insight Studio within the LEC portal to get the up-to-date information regarding the token usage.
  • If the report verifies that you are going off-projection, you may need to align your token usage with the amount provided in the notification email.
  • Even after doing so, if you still notice that you are going off-projection, you may need to contact your Account Manager to purchase an additional batch of tokens.

What should you do if you believe you should not receive an email?

You are receiving the email as you have been added as the customer contact during onboarding. Please contact your Account Manager to get this changed.