Mobile App Status Generic¶

The lobby Mobile App Status Generic shows several metrics gathered for a certain app and show it in a more graphical view. It is available from lobbies Mobile Apps Overview and or directly from Solution Manager / Configuration / Lobbies.

Mobile App Lobbies¶

Shows links to mobile detail lobby pages and the overview page for all mobile apps.

mobile_app_lobbies_generic

Logs¶

Shows links to the Log page with counts on how many errors and warnings that exists.

logs

Mobile Detail App Status¶

Shows detailed information about the status for the mobile app.

mobile_app_detailed_status

The following rules are applied when showing the status colors for the different detail status.

Synchronization Queue is based on app parameter SYNC_QUEUE_WARNING_THRESHOLD. Default threshold is 60 minutes.

Green: Less than the threshold.
Yellow: Not defined.
Red: Greater than the threshold.

Native Server Pods is based on the number of native pod replicas. Not possible to change.

Green: More than 2 replicas.
Amber: 1 replica.
Red: No replicas.

Entity Sync Time is based on the system parameter Mobile App Sync Warning Threshold, Default threshold is 30 seconds.

Green: Less than threshold.
Amber: greater than threshold but less than twice the threshold.
Red: greater than twice the threshold.

Push Notification Disabled Devices. Not possible to change.

Green: No devices have push notifications disabled.
Amber: Some devices have push notifications disabled.
Red: All devices have push notifications disabled.

Sync Task Queue is based on the app parameter POSTED_SYNC_TASKS_WARNING_THRESHOLD. Default threshold is 60 minutes.

Green: less than the threshold.
Amber: greater than the threshold.
Red: not defined.

Failed Transactions is based on the app parameter FAILED_TXN_WARNING_THRESHOLD. Default threshold is 2 transactions.

Green: No failed transactions.
Amber: less than the threshold.
Red: greater than the threshold.

Queued Out Messages is based on the app parameter QUEUED_OUT_MGS_WARNING_THRESHOLD. Default threshold is 7 days.

Green: No Queued Out Messages.
Amber: less than the threshold.
Red: greater than the threshold.

Synchronization Task Status¶

Shows detailed information about the synchronization task status. Most important is to see whether any errors exists.

sync_task_status

Users Initializations Today¶

Shows how many user initialization that has happened today. If the number is high every day, you need to investigate why users are initialization every day. Initialization usually happens the first time you use the app or if you change something, e.g. adding a custom attribute, otherwise initialization should not happen on a day to day basis.

user_initializations_today

Queued Push Messages¶

Shows the total number of queued push messages. If you see that the queued push messages are getting higher and higher, you need to investigate why it increases.

queued_push_messages

Queued Out Messages¶

Shows the total number of queued out messages. If you see that the queued out messages are getting higher and higher, you need to investigate why it increases.

queued_out_messages