IFS Aurena Bot is a chatbot and it can help performing a range of relatively simple but effective tasks in IFS Aurena.
IFS Aurena Bot is leveraging artificial intelligence technologies like Natural Language Processing (Microsoft LUIS) to figure out the intents of user inputs.
As it is used more, it will learn to classify intents better.
IFS Aurena Bot is available through multiple channels on a variety of devices.
Depending on the customers’ preferences, it can be made available through corporate channels such as Microsoft Teams,
Slack or more typical consumer channels such as Facebook Messenger, regular Skype and of course inside the IFS Aurena itself.
The actual capability of the channel determines the range of features available in the IFS Aurena Bot. For example,
some channels support text only, while others support advanced markup including images and multiple-choice buttons.
This has an impact on the ability to show advanced visuals such as charts or good-looking tables.
Another difference often seen between channels is the speech-to-text capability, enabling that feature for the IFS Aurena Bot or not.
IFS Aurena Bot is designed based on multi-tenant cloud application architecture,
which means only a single bot instance is available for all the IFS customers who are on cloud, on-prem.