Record logbook faults from work packages

  • The work package is committed or in work.

The steps outlined below describe the different ways you can record logbook faults within an upcoming or in progress work package. You can raise a fault and close it immediately, for situations where you are recording the fault after it was addressed, or you can raise a fault and leave it open when the work required to address it will be done later.

  1. Do one of the following:
    • In the Barcode Search field, enter the work package barcode, and press Enter.
    • On the Task Search page, in the Work Package Information area, provide the information requested and click Search.
    • On your to-do list, in the Work Package column of any tab, click a work package name.
  2. On the Work Package Details page, click the Workscope tab.
  3. Click Raise Logbook Fault.
  4. On the Raise Logbook Fault page, select Log fault and close or Log fault and leave open.
  5. To use a reusable fault definition, in the Fault Registration area, do the following. To raise an ad hoc fault, go to the next step:
    • Click Select Fault Definition .
    • On the Select Fault Definition page, search for relevant fault definitions by typing either the fault definition name, or by selecting the failed system, and click Search.
    • In the list of fault definitions found, select the radio button of the fault definition.
  6. On the Raise Logbook Fault page, in the Fault Registration area, provide the required information. Note the following:
    • Logbook Reference: If the fault was first recorded in a logbook, enter the logbook reference number.
    • Failed System: Click . Click next to the aircraft until you see the failed system. Select the radio button beside the ATA chapter where the fault occurred.
    • Resolution Config Slot: If the fault was resolved on a different ATA chapter (resolved system) than the initially reported ATA chapter (failed system), start typing the name or ATA code of the config slot on which the issue was resolved, and then click the result from the list.
    • Found On Date: Enter the date when the fault was found.
    • Fault Source: Select the source of the fault.
    • Fault Description: Enter the description of the fault, exactly as it is written in the logbook.
  7. Do one of the following:
    For Provide the following information
    For faults you are raising and closing immediately
    In the Corrective Action area, provide the following information:
    • Corrective Action: Enter what you did to resolve the fault; if this information is in the logbook, enter it exactly as it is written in the logbook.
    • Repair Location: Update the location where the fault was fixed, if necessary.
    • Labor Skill: Select the skill that was used to resolve the fault.
    • Hours Spent: Enter the number of hours spent to address the fault.
    For faults you are raising and leaving open
    In the Suggested Corrective Action area, provide the required information. For more help, note the following:
    • Independent Inspection Required: Select if the work that will be done to fix the fault must be inspected.
    • Request Engineering: Select if you want this fault to be sent to your organization's engineering department for assistance.
  8. In the Fault Details area, provide the required information. Note the following:
    • Recurrence Of: If this fault is possibly a recurrence of a fault that occurred in the past on this aircraft, the name of the previous fault is shown; if it is not the correct fault, click Select Recurring Task to select the correct fault.
    Tip: You can record measurement values that provide relevant details for the fault by clicking above the table.
  9. Click OK.
  10. If this is potentially a recurring fault, but the Recurrence Of field was empty when you clicked OK, the Find Recurring Fault page opens. Select a fault that the current fault is a recurrence of, or select N/A if not applicable, and click OK. The fault appears at the bottom of the Workscope tab and has the status COMPLETE. If you raised the fault from a fault definition that has an associated troubleshooting task, the troubleshooting task appears on the Workscope tab.