Accept return of an unserviceable component
If a vendor cannot repair a part in an acceptable amount of time, you can request that it return the part to you. If you refuse a vendor's proposal to scrap a non-repairable inventory, the vendor should return it to you. The vendor provides you with the repair order number as a reference.
- Find the order by doing one of the following:
- In the Barcode Search field, enter the order number, and press Enter.
- On the Order Search page, enter the search details, and click Search.
- On the RO Details page, Order Lines tab, click Edit Lines.
- On the Edit Order Lines page, update the unit price and other information provided by the vendor and click OK.