Accept return of an unserviceable component

If a vendor cannot repair a part in an acceptable amount of time, you can request that it return the part to you. If you refuse a vendor's proposal to scrap a non-repairable inventory, the vendor should return it to you. The vendor provides you with the repair order number as a reference.

  1. Find the order by doing one of the following:
    • In the Barcode Search field, enter the order number, and press Enter.
    • On the Order Search page, enter the search details, and click Search.
  2. On the RO Details page, Order Lines tab, click Edit Lines.
  3. On the Edit Order Lines page, update the unit price and other information provided by the vendor and click OK.
The repair order can be closed once the shipment for the unserviceable inventory is received.