Vendor repairs

If your organization's local repair shop cannot repair a part due to a lack of capability, capacity, skills, or finances, you can send the part to an external repair shop to be fully or partially repaired. You can use Maintenix to track the status of repairs, cost of repairs, and the terms of the external repair order contract according to the requirements of your organization.

You can create a repair order to carry out vendor repairs through unserviceable inventory or by scheduling a work package for the inventory items to be repaired.

When creating a repair order through unserviceable inventory, you must select the repair vendor to which the inventory will be sent, the account to which the repair cost will be charged and the location to which the inventory will be returned.

Additionally when creating a work package and scheduling it for repair, you must select the Issue To Account to charge a given part against, the start date of the repair, and the Promised by Date on which the part is expected to be returned to the vendor.

Once the repair order has been created, you can send the part to the vendor for inspection. After the repair vendor receives the unserviceable part for inspection, it can decide to:

• Send you a quote to repair the item.
• Exchange the unserviceable item for another serviceable part.
• Scrap the item in its repair shop.
• Return the item to you without repair.

Alternately, the vendor might send you a price for the repair (based on standard repair prices) before it receives the actual item for inspection, or you might decide to exchange the part before sending it to the repair vendor for inspection.

When you receive the repair vendor's response, you must:

• Update the repair order to indicate the course of action.
• Have the repair order authorized.
• Issue the repair order to the repair vendor for completion.