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Configuration

The Configuration section allows users to register a new enterprise for the IFS cloud environment with a 3rd party service provider, Help Lightning. Users will not be able to use remote assistance functionalities without registering with an enterprise.

Register Enterprise

Use the Register button to register the IFS cloud environment with a new enterprise.

After registering the enterprise, the following options will be enabled in the configuration page.

  1. Update - can be used to update the Webhook URL

  1. Deactivate Enterprise - can be use to deactivate the current enterprise. If deactivated, all existing options will be disabled and Activate Enterprise button will be enabled to reactivate the enterprise.

  1. Workspace Settings - can be use to redirect to workspace settings page in the Help Lightning application. The user will be able to manage workspace settings there.

*** Deactivate/Activate Enterprise and Workspace Settings options will only be enabled if the logged in IFS user had been added to Remote Assistance as a Workspace Admin.