IFS.ai Copilot can access IFS-published documentation to address general inquiries about IFS Cloud. In addition to these general capabilities, several product-specific AI assistants are available across various IFS Cloud pages. These assistants are specially set up to provide additional support in predefined processes, with answers that are grounded in your own IFS Cloud data and historical transactions.
Note: Users will only receive insights from IFS Cloud data to which they have authorized access.
Permissions
You must have appropriate permission set assigned to you by your administrator to access the underlying data in order to get the feedback from IFS.ai Copilot
Context Specific Capabilities & General Capabilities
Context Specific Capabilities: are designed to work best on certain pages. Copilot provides ready‑to‑use prompts and suggestions that are tailored to the page you are working on, helping you get helpful answers related to that specific task or screen.
General Capabilities: allow you to ask Copilot questions from any page in the system. IFS.ai Copilot can answer straightforward questions by finding the right information and presenting it in a clear and easy‑to‑understand way.
The following list shows the available AI assistants in IFS Cloud, organized by product area. Select the link for each AI assistant to view the pages it supports and the types of context‑specific assistance it provides within those pages.
From 25R2 Service Update 5 and onwards you can ask IFS.ai Copilot questions from anywhere in IFS Cloud about a
wide range of service‑related information, including:
Service requests, contracts, and quotations
Service level agreements (SLAs) and commitments
Contract orders and payment details
Locations and call centre cases
Knowledge articles and service documentation
Contractor agreements and repair returns (RMA)
Service campaigns and invoice previews
Resource information such as work shifts, on‑call schedules,
relocations, availability, activities, and other resource allocations
Copilot helps you quickly find the information you need without
having to navigate through multiple pages.
From 25R2 Service Update 5 and onwards you can ask IFS.ai Copilot questions from anywhere in IFS Cloud about everyday work‑related information, such as:
Time reporting and working hours
Absence limits, absences, and absence requests
Expense sheets and employee payments
General employee information
To get the best results, try to be as clear and specific as possible when asking your questions. If the answer does not look quite right, you can ask Copilot to check again or explain where the information comes from. This helps you better understand the results and get more reliable answers.
From 25R2 Service Update 5 and onwards you can ask general questions about Customer Orders from anywhere in IFS Cloud. Questions can cover order status, prices and amounts, delivery and shipping details, order line information, rental specifics, and more.
From 25R2 Service Update 5 and onwards you can ask IFS.ai Copilot questions from anywhere in IFS Cloud about common asset and maintenance‑related information, helping you quickly find what you need without searching through multiple pages.
Maintenance and Work
Work Orders – View planning, execution, and reporting details
Maintenance Orders – Understand the scope of maintenance work
Work Tasks & Task Cards – Follow work instructions, resources, and sign‑off requirements
Subtasks – Track smaller steps within a larger task
Assets and Equipment
Equipment Objects – Access asset details, status, and lifecycle information
Linear Assets – Manage long assets such as pipelines or railways
Serial Structures – View asset configurations and serialized components
Serial Faults & Maintenance – Review faults and maintenance needs for serialized assets