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Notifications🆕

The notifications generated by the Lifecycle Experience Center (LEC) will keep you informed and up-to-date on various functionalities that you may perform. The feature is designed to provide timely updates, reminders, and insights tailored to your preferences and activity within the system. These can include task updates, alerts on important deadlines, and system status changes, ensuring you never miss crucial information. In the future, you will be able to provide a customized preference for the types of notifications that you would prefer to receive.

Types of Notifications triggered 📧

The types of notifications triggered are explained in detail below:

Entitlement Management Notifications

Customers who purchase various AI entitlements, need to purchase relevant digital assets in terms of tokens in order to utilize the AI capabilities. The token balance depreciates as and when users access and utilize IFS's diverse AI capabilities. This allows users to manage their consumption based on their specific needs and budget. This creates a direct link between the value of the tokens and the AI services provided, establishing a clear and transparent pricing structure.

The Entitlement Management Notifications are sent as emails to customers during instances where they are forecasted to over-consume the tokens, when their tenant is suspended from service, and when their tenant is reconnected after suspension.

IFS.ai Tokens Overconsumption Forecast Notification

As soon as the system identifies that your token balance is projected to reach zero before the anticipated time, an email is sent to the customer contact registered in the IFS internal system.

This notification can help prevent service interruptions and encourage timely initiation of the token purchase process if and when required.

You can see the below email in your inbox if you are projected to run out of tokens.

The email would include the following information:

  • The date the current token balance is projected to expire [A]
  • Entitlement type [B]
  • Total number of tokens allocated for this period [C]
  • Total number of tokens used up to the current date [D]
  • Consumption forecast based on current usage [E] - The consumption per month, consumption per validity period and the number of months left to use the tokens are shown here.
  • Recommended token usage per month in order to return to parity [F]
  • Notification ID [G]

Note

If you are identified as off-projected even after one month of receiving the initial email, you will continue to receive this notification every month. However, if you are suspended from the service or your usage is in parity with the projection, you will not receive the follow-up emails.

IFS.ai Tokens Suspension Notification

When you utilize 100% of your allocated tokens, the suspension process begins. As a part of this process, an email notification is triggered and sent to the Customer Contact registered in the IFS internal system.

This email notification can help the customer take the required action to address the suspension by replenishing their token balance or contacting the IFS Account Manager for further assistance. By providing timely information about the suspension, the email notification ensures the customers are informed to restore their AI Services as quickly as possible by replenishing additional tokens.

The Customer Contact registered in the IFS internal system will receive the email below with the suspension of AI Services.

Types of Error Messages During AI Suspension Period

If you try to access an AI capability during a service suspension, you might encounter an error message similar to the examples provided below. The specific message will vary depending on the AI capability you are using. This error message could indicate that the AI capability you are trying to access is suspended. To resolve this issue, please contact your internal administrator as the first step in understanding the problem.

IFS.ai Tokens Reconnection Notification

When replenishing the token balance after suspension, the Customer Contact registered in the IFS Internal System will receive another notification informing that your services are reconnected and the balance of currently available tokens.

This notification can help reassure the customer that their services have been successfully restored and provide clarity on their current token balance, enabling them to manage their usage effectively. By keeping the customer informed, the notification fosters trust and transparency, while also encouraging proactive monitoring of token consumption to avoid future suspensions. In addition, the usage information can be viewed via the IFS.ai Token Consumption Report.

The Customer Contact registered in the IFS internal system will receive the below email if the services are reconnected and ready to use.

IFS.ai Tokens Batch Expiration Notification

When a IFS.ai token batch is to be expired in 90 days, the system triggers an email notification is sent to the customer contact registered in the IFS internal system.

This email notification will be sent out weekly if there are no other valid batches available and will be sent out monthly if there are other valid batches available.

This notification can help customers to plan the renewal of the token batches prior to the discontinuation of service.

You can see the below email in your inbox if one of your token batches are to be expired soon.

Frequently Asked Questions (FAQs)

I am the IFS Customer Contact registered in the IFS Internal System. What should I do upon receiving the IFS.ai Tokens Overconsumption Forecast Notification email?

  • Ensure that you monitor the IFS.ai Token Consumption Report available in the Service Insight Studio within the LEC Portal to get up-to-date information regarding token usage.
  • If the report verifies that you are going off-projection, you may need to align your token usage with the amount provided in the notification email.
  • Even after doing so, if you still notice that you are going off-projection, you may need to contact your IFS Account Manager to purchase an additional batch of tokens.

I am the IFS Customer Contact registered in the IFS Internal System. What should I do if I believe I should not receive an email?

You are receiving the email as you have been added as the Customer Contact during onboarding. Please contact your Account Manager to get this changed.

What should I do if I have any other issues with the email received?

If you encounter any other issue related to the specific email you received, contact the IFS Support Team. When contacting the Support Team, make sure to attach the notification ID mentioned in the footer of the email.