Troubleshooting Guide

View Logs Of The ClamAV Anti Virus

The log the of the ClamAV anti virus running inside the Virus Scanner pod can be obtained from the following location.

/opt/ifs/initializeClamAV.out

A File Cannot Be Downloaded

Assuming that the Virus Scanning is enabled, check the Scan Logs page. It is possble that file is still in the queued for scanning state.

Virus Scanner Pod Is Restarted or Evicted

ClamAV extracts archives, executables, documents, and other container formats to temporary storage inside the Virus Scanner pod during scanning. If the total disk usage exceeds the pod ephemeral storage limit (ifsvirusscanner.limitsEphemeralStorage), Kubernetes terminates the pod. This can interrupt scans in progress and leave files in a queued or pending scan state.

Check the pod events and status for ephemeral storage violations. If this occurs, review your requirements and increase ifsvirusscanner.limitsEphemeralStorage in the installation values file. See Installation Parameters for configuration details.