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Supported Platforms 21R2

General

This document is meant to provide information regarding supported and tested 3rd Party Software and OS versions for IFS Cloud 21R2.

The information regarding supported platforms in this document is based on the Supported Deployment Policy.

Change Log

Change description Date
Created 2021-08-03

User Access

This section describes what end users need to access our products.

Browsers for IFS Aurena and Other Browser Based Access

This section applies to for example:

  • IFS Aurena (and IFS Aurena B2B which is the same technology)
  • Time Clock
  • Browser UI for Maintenix

Our policy is to support the following browsers:

  • Microsoft Edge on Windows
  • Google Chrome on Windows, macOS and Android
  • Safari on macOS, iOS and iPadOS

Desktop & Laptop Browsers

IFS Cloud Version Microsoft Edge(1) Google Chrome Safari(2)(3)(4)
21R2
GA Stable channel Current and previous version 14.0

(1) Edge Legacy versions that use EdgeHTML are not supported

(2) IFS Maintenix browser UI currently does not support Safari on MacOS

(3) IFS Aurena Agent will not work on Safari on MacOS

(4) TimeClock will not work on Safari on MacOS

Tablet & Phone Browsers

IFS Cloud Version Safari(1)(2)(5) Google Chrome(3)(4)
21R2
GA Version(s) included with the iOS version(s) supported for IFS Aurena Native. See section "Mobile OS for IFS Aurena Native". Current and previous version available for the Android version(s) supported for IFS Aurena Native. See section "Mobile OS for IFS Aurena Native".

(1) IFS Aurena Agent will not work on Safari on iOS, iPadOS.

(2) TimeClock will not work on Safari on iOS, iPadOS.

(3) IFS Aurena Agent will not work on Google Chrome on Android.

(4) TimeClock requires a minimum screen size of 1280x800.

(5) Enabling popups might be required for certain functionality including but not limited to some file downloads, chat bot and print previews.

Mobile OS for Aurena Native

This section covers all areas where Mobile Phones, Tablets or other handheld devices are used. From an IFS perspective that includes IFS Notify Me, , IFS MWO Service, IFS MWO Maintenance, IFS Scan It, IFS Mobile Forward/Line Maintenance. For details follow the links below:

IFS Mobile Work Order

IFS Notify Me

IFS MWO Service

IFS Mobile Work Order for Service is built to support field service technicians.

IFS Cloud Apple iOS, iPadOS Android Windows
21R2
GA 14 6,7,8,9,10,11 1909,2004,20H2

IFS MWO Maintenance

IFS Mobile Work Order for Maintenance is built to support maintenance technicians.

IFS Cloud Apple iOS, iPadOS Android Windows
21R2
GA 14 6,7,8,9,10,11 1909,2004,20H2

IFS Notify Me

IFS Notify Me tells you when there are new business events requiring your attention and action.

IFS Cloud Apple iOS, iPadOS Android Windows
21R2
GA 14 6,7,8,9,10,11 1909,2004,20H2

IFS Scan It

IFS Scan It is designed to support warehouse workers.

IFS Cloud Apple iOS, iPadOS Android Windows
21R2
GA 14 6,7,8,9,10,11 1909,2004,20H2,21H1

IFS Mobile Forward/Line Maintenance

The IFS Line and Forward Maintenance mobility solutions deliver "Mobile maintenance for mobile assets." This feature provides Line technicians (commercial) and forward technicians (military) an offline mode for Maintenix delivered on mobile devices through the Aurena framework.

IFS Cloud Apple iOS, iPadOS Android Windows
21R2
GA 14 8,9,10,11 1909,2004,20H2

IFS Trip Tracker

IFS Trip Tracker makes it easy to track expenses, mileage, and deductions during your travels which is connected to the Expense sheet in IFS Cloud.

IFS Cloud Apple iOS, iPadOS Android
21R2
GA 14 8,9,10,11

Microsoft Office for Microsoft Office Add-In

Microsoft Office products where IFS Cloud integrates as Add-In, Macros, Service integrations, etc.

Microsoft Office Suite

Version Edition IFS Cloud Support as of Limitation Solution
Office 2016 Perpetual Professional or higher GA Document Management Office Add-In is not available.
Office 2019 Perpetual Professional or higher GA Document Management Office Add-In is not available.
Office 365 Semi-Annual Channel Office 365 ProPlus GA IFS BR Execution Server only support Perpetual installations.Document Management Office Add-In is not available.

IFS CRM/SRM Panel

IFS CRM Panel and IFS SRM Panel are Outlook add-ins which display related CRM/SRM information about the recipients of an email or the attendees of a calendar item and facilitates creation and update of records in IFS CRM/SRM. Office versions supported according to Microsoft Office Suite (see info above).

IFS Cloud Apple iOS, iPadOS Android
21R2
GA 14 8,9,10,11

Authentication

Authentication / Identity Providers

IFS Identity and Access Manager (IFS IAM) handles user authentication in IFS Cloud. The IFS IAM currently supports identity providers that use OpenID Connect protocol as the authentication protocol.

It is not required to rely on a third-party identity provider. The IAM will be able to authenticate users using its internal user registry. This is the default option.

Client / Services Authentication Protocol

Authentication Protocol Client Type
OpenID Connect 1.0 Clients that can show a browser for login
OAuth2 Direct usage of OAuth2 protocol
Http Basic* (discouraged) If needed to integrate to legacy systems

*) For security reasons use of Http basic authentication is strongly discouraged and is by default disabled.

Cloud Operating Model

Local Software

Even with the full service approach in the Cloud operating model, there are some parts of the solution that need to run and be operated within the customer network (LAN/WAN) in order to access local resources. These are:

  • IFS Print Agent
  • Windows Server 2019

Remote Operating Model

In the remote operating model the middle tier server is setup by IFS installation process either to a predefined server image delivered by IFS ready to be deployed to VMWare virtualization cluster or to a Linux Server deployed by the customer.

The middle tier server will encapsulate Kubernetes providing all services.

Middle Tier Server

Supported virtualization cluster for predefined server image (.OVA)

Virtualization Version IFS Support as of Limitation Solution
VmWare VSphere & ESXI 7 UPD1 or later GA
VmWare VSphere & ESXI 6 or later 21R1 SU2 Some workaround needs to be done on version 6.5 and below kb.vmware https://community.ifs.com/technical-issues-101/frequently-asked-questions

Supported Linux Server

OS Version IFS Support as of Limitation Solution
Ubuntu (Linux) 20.04 21R1 SU4
On the Forum you can ask questions or take part in discussions. Join the conversation | IFS Community

"Deployed an OVF with NVRAM is not supported" error deploying an OVF in vSphere 6.7 (67724) | VMware KB

Deploying an OVF located in a VMware Content Library fails in: 6.7 environment 6.5 environment or using the 6.7 vSphere Web In the vSphere Web Client, you see

Installation and Management Server

Applicable for Remote operation model

Installation and Management Server

OS IFS Support as of Limitation Solution
Windows 2019 server / Windows 10 desktop GA

Database

Applicable for Remote operation model

Oracle Database

Applicable for Remote operation model. IFS recommends using the latest available release update revision of the supported Oracle Database versions and using the Enterprise Edition.

Applicable for Remote operation model

Oracle 19c

Version IFS Support as of Limitation Solution
Oracle 19c Standard Edition 2 GA Non-multitenant databases are obsolete and not supported
Oracle 19c Enterprise Edition GA Non-multitenant databases are obsolete and not supported

Additional IFS Servers

Applicable for Remote operation model

Demand Planning/IPR Server

Microsoft Windows operating system only.

Server Considerations Client Considerations Limitation Solution
  • Version - Windows Server 2016
- IFS Support as of - GA
  • Version Windows Server 2019
- IFS Support as of - GA
  • Version - Windows 10 64-bit Only
- IFS Support as of - GA
  • Version - Windows Server 2016
- IFS Support as of - GA
  • Version - Windows Server 2019
- IFS Support as of - GA
  • Oracle Client 12.2 or Oracle Client 19c should be installed against Oracle 19c databases
  • Single Sign-On (SSO) is not supported.
  • "Demand Forecast" page in IFS Cloud is not supported for Tablet & Phones.
  • Oracle 64-bit client that is compatible with IFS supported Oracle RDBMS release needs to be installed in this Server O/S.
  • .NET runtime 4 or above needs to be installed in this Server O/S.
  • Refer, section "WINDOWS FOR SPECIFIC DESKTOP CLIENTS" in "Supported Deployments – Product Policy" document for more detail information..
  • .NET runtime 4 or above needs to be installed in this Server O/S.
  • Oracle Client 12.2 or Oracle Client 19c should be installed against Oracle 19c databases
  • Single Sign-On (SSO) is not supported.
  • "Demand Forecast" page in IFS Cloud is not supported for Tablet & Phones.

SQL Server

This section applies to the use of SQL Server as data warehouse for Analysis Models, using SSIS, SSAS.

Version IFS Support as of Limitation Solution
SQL Server 2017 GA Analysis Models requires Standard Edition.
SQL Server on Linux is not supported
SQL Server 2019 GA Analysis Models requires Standard Edition.
SQL Server on Linux is not supported

SQL Server Reporting Services (SSRS)

Some IFS Cloud components integrate with Microsoft server products. Integrations can look in many different ways, e.g. "addins", "webservice consumer", "web service producer".

Version IFS Support as of Limitation Solution
SQL Server 2017 Reporting Services GA Only support Native Mode
SQL Server 2019 Reporting Services GA Only support Native Mode

SQL Server Analysis Services (SSAS)

SSAS is used by IFS Analysis Models and are in the compatibility level 1400 for Tabular Models. The compatibility level 1400 is supported on the below SQL Server Analysis Services products.

Version IFS Support as of Limitation Solution
SQL Server 2017 Analysis Services GA
SQL Server 2019 Analysis Services GA

Power BI Report Server

This section applies to the hosting of Power BI sample reports and use of Tabular Models that IFS provide.

Version IFS Support as of Limitation Solution
Power BI Report Server May 2020 GA

Power BI Desktop

This section applies to the hosting of Power BI sample reports and use of Tabular Models that IFS provide.

Version IFS Support as of Limitation Solution
2.86 GA

Power BI embedded for IFS Advanced Analytics

This section applies to the hosting of Power BI sample reports and use of Tabular Models that IFS provide. Please refer to the supported browser page maintained and hosted by Microsoft here power-bi-browsers

Version IFS Support as of Limitation Solution
Power BI Embedded (Azure based) GA

Microsoft Exchange Server

Version IFS Support as of Limitation Solution
Exchange Server 2016 on-premise GA CRM Sync requires Exchange on-premise to run an a hybrid deployment.
Exchange Online GA

Crystal reports Runtime Engine

Version Notes IFS Support as of Limitation Solution
13.0.x.x The runtime engine is compatible with Crystal Report layouts designed with version 2016 and 2020. The layouts needs to be designed according to the recommended and supported design guidelines. GA

ESRI ArcGIS Server

Version IFS Support as of Limitation Solution
10.8.x GA

Oracle Primavera Gateway

Version IFS Support as of Limitation Solution
Oracle Primavera Gateway Release v18.8 Note: Supported Primavera Product versions can be found PrimaveraGateway_18_8_tested_config GA

External Tax Systems

Tax System Version IFS Support as of Limitation Solution
Vertex O Series 7.0 and 8.0 including Cloud Version
O Series 9.0		 GA
Avalara Current Version GA

Planning & Scheduling Optimization (PSO)

Version IFS Support as of Limitation Solution
6.7.0.30 GA

Adobe Reader

IFS Cloud support Adobe Reader new versions by default, but no proactive testing is done for each new release. If there are reported or known issues, we will list them as below with a Solution for each.

Version IFS Support as of Limitation Solution
DC 2019 GA
DC 2020 GA

Oracle Data Access Component

Version IFS Support as of Limitation Solution
ODAC 12.1.0.2 GA
ODAC 12.2.0.1 GA ODAC 12.2.0.1 has known performance issues and is not recommended.
ODAC 18.3 GA
ODAC 19.3 GA

Development and Installation Tools

Development Tools include a range of different tools for developing, deploying and supporting IFS Cloud implementations.

The following recommendations, suggestions and restrictions apply to stand-alone development tools listed below.

Note: Development is only supported on Windows Operating Systems.

Application Lifecycle Experience (ALE)

The Application Lifecycle Experience captures all the process/practices carried out with regards to IFS Cloud once it’s delivered by R&D. Application Lifecycle Experience delivers a cloud-hosted solution/service for customers to implement, quality-assure and support customizations to their IFS Cloud solution.

Tool/Software Browser/Client Operating System Minimum Version IFS Support as of Limitation Solution
Application Lifecycle Experience Portal (Web based UI accessed via browser) Chrome Current and previous version GA
Microsoft Edge 88 or higher GA
Safari 14.0 GA
Azure VPN Client Windows 10 17763.0 or higher GA

Development Tools

Tools Client Operating System Server Operating System IFS Support as of Limitation Solution
  • IFS Developer Studio
  • IFS Report Designer
  • IFS Update Analyzer
  • IFS Configuration Analyzer
  • IFS Report Data Source Extension
 Windows 10 64-Bit Only 2016,2019 GA

Build & Deployment Tools

Tools Client Operating System Server Operating System IFS Support as of Limitation Solution
IFS Cloud Installer Windows 10 desktop / Linux / Powershell Windows 2019 Server / Linux GA
IFS Create Build Structure(Only applicable in occasions where ALE Build place is not used) Windows 10 desktop / Powershell Windows 2019 Server / Powershell GA

IFS Maintenix

These software requirements identify the software that must be installed on your various servers prior to the installation and operation of IFS Maintenix. The following subsections list the software requirements for the different machines that are usually present in a deployment of IFS Maintenix: the application server, the database server, the report server, and the client machines. While it is possible to install several modules on the same physical machine—for example the IFS Maintenix application and the database—in most deployments, the modules are installed on separate machines. Different installation programs are provided for the IFS Maintenix high availability (HA) version and the single server version. When there are differences in the software requirements between these two versions, the differences are noted in the relevant section below.

Server software IFS Maintenix server software includes an application server, database server, reporting server, and Application Service Bus (ASB).

Application server The application server machine is where the IFS Maintenix web application—servlets, web pages, and applets that some users will download—will be installed and deployed. The following table lists the application server software on which IFS Maintenix can be deployed, and the operating systems and Java runtime versions that are supported for each one.

Note

The operational environments listed below are supported for both the IFS Maintenix
Single Server version, and the high availability version (HA)
Software Product and version Limitation Solution
Application Server Oracle WebLogic Server 12.2.1.4Note Oracle strongly recommends that customers apply CriticalPatch Update (Security) fixes as soon as possible. See https://www.oracle.com for more information.
Operating System The application server can use any of the following operating systems:
  • Oracle Linux 6.x/7.x (64-bit)
  • Red Hat Enterprise Linux 6.x/7.x (64-bit)
  • Windows Server 2012/2012 R2/2016 (64-bit)
Java Runtime Oracle JDK SE 8

Database server The database server host is where you will create the IFS Maintenix database schema, and install the IFS Maintenix export file that includes the minimal baseline data required for the application to work. The following table lists the database software required for various types of IFS Maintenix deployments, and the operating systems that are supported.

Software Product and version Limitation Solution
Operating System The database server can use any of the following operating systems; however, a specific patch of the Oracle database software is required when it runs on Windows, as stated in the remainder of this table.
  • AIX 5.x to 7.x Based Systems (64-bit)
  • Linux (Itanium, x86 and x86-64)
  • Windows Server (x64, and 64-bit on Intel Itanium)

Note IFS Maintenix does not support the Oracle database running on Sun Solaris.
Database for IFS Maintenix Single Server versionandDatabase for IFS Maintenix High Availability (HA) version Oracle 19c
Note Before deploying IFS Maintenix on Oracle 19c you should seek guidance from your IFS Maintenix representative to ensure optimal configuration.

Note Oracle strongly recommends that customers apply Critical Patch Update (Security) fixes as soon as possible. See www.oracle.com for more information.
For high availability deployments, use Oracle Real Application Cluster (RAC) to make your database infrastructure highly available and scalable.

Reporting server IFS Maintenix generates reports with Jaspersoft JasperReports Server Professional, commercial edition, version 7.9.0. JasperReports Server includes built-in barcode fonts that are required to print some IFS Maintenix reports, such as inventory tags.

Software type Product and version
Operating System The ASB server can use any of the following operating systems:
  • Windows Server 2012 R2/2016 (64-bit)
  • RedHat Enterprise Linux 6.x/7.x (64-bit)
  • Oracle Linux 6.x/7.x (64-bit)
Report Server Machine Jaspersoft JasperReports Server Professional Commercial Edition 7.9.0

Application Service Bus (ASB) The Application Service Bus (ASB) receives and transmits data and hosts connectors. The ASB is an integration framework that provides a single point of message delivery between your data systems and IFS Maintenix. IFS Maintenix ASB includes MuleSoft's Mule Kernel (Mule ESB Community) as its core.

Software type Product and version
Operating System The ASB server can use any of the following operating systems:
  • Windows Server 2012 R2/2016 (64-bit)
  • RedHat Enterprise Linux 6.x/7.x (64-bit)
  • Oracle Linux 6.x/7.x (64-bit)
Application Service Bus IFS Maintenix Application Service Bus 3.9.0.2

Desktop software The desktop version of IFS Maintenix provides complete access to all pages and features of the IFS Maintenix web application, along with the IFS Maintenix applets that are downloaded from the IFS Maintenix application server onto the client machine (such as the Long Range Planner).

Software type Product and version
Web browser
  • Internet Explorer 11 (Minimum)
  • Chrome 51 (Minimum)
  • Firefox 45 (Minimum)
Java Runtime Environment Oracle JRE 8u144 (Minimum)
Adobe Acrobat Reader Acrobat Reader (Minimum 8.0)